- #Scratches for mac by dawghouse for adobe photoshop cc 2017 professional#
- #Scratches for mac by dawghouse for adobe photoshop cc 2017 series#
Most participants said they were probably unlikely to pick up a guide, even if they collected a bag. To resolve this, I removed the title altogether and simply changed the button label to “What’s next?”, highlighting this button in orange, so that it stood out from the other buttons and hence a clear signifier for primary action. They didn’t like to think of themselves as beginners to the system, so would often ignore the guide and move straight to “Get directions”. “Is this your first time?” on the fourth screen was too easy for users to dismiss. I decided to turn this button into an icon and the move it down, in-line with the other menu and search items. The “Sign In” button in the webpage’s header is too intrusive and distracting. Going back to my test participants with the paper prototypes above, the following very interesting insights came back: The donation bin profile and a bird’s eye view of the surface on top 7. Splitting by activity (pink), I articulated the steps users would take under my new design of the user experience (yellow): It also showed where some of my plans from ideation needed to be tweaked. Using scenarios helped to redesign the process one step at a time. What a mess I made of my notebook, as always! 5. I thought to use reflective plastic as a material to clad the donation bin, to easily catch the eye of passers-by. So my ideation involved sketches of the mobile website, as well as many potential user flows and design of physical objects.Ĭonsidering how goods should be collected, I thought Oxfam could invest in donation points, somewhat like an unmanned unit or bin, from which users would collect a donations bag and then drop off their goods the next time they passed the donation point. Of course, this project required consideration of far more than just the interface, but of the whole process. These personas drove my ideation process, by playing through how these individuals would interact with Oxfam’s process, I was able to be both creative and grounded in developing realistic solutions. Taking my notes from the user research sessions, I wrote the most prominent issues down on sticky notes (yellow), organised by where they were encountered (orange) and the activity or task users were trying to achieve at the time (pink). I loved this conversational approach because participants really opened up about their experiences, their thoughts and some even used curse words during our discussion, which I actually think is a fantastic indicator of honesty and comfort. #Scratches for mac by dawghouse for adobe photoshop cc 2017 series#
Rather than asking them to conduct a series of tasks, I used a more conversational approach, asking participants to go as far along the process as they could using the mobile version of the website and then recount their past experiences.
#Scratches for mac by dawghouse for adobe photoshop cc 2017 professional#
Having identified Oxfam’s goods donation to be in dire need of a better user experience, I enlisted six participants from my social and professional circles for usability testing and user interviews, who had donated goods to Oxfam in the past.
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